Layla | Orthopedic Ankle Boots

Last updated: 13 September 2025

Below is the estimated delivery time for all our shipments: 

- Once an order is placed, we need 1-3 business days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer. 

- After processing, your order is dispatched and the average delivery time is 8-12 working days. 

We aim to make the ordering and delivery process as user-friendly as possible for our customers. However, if you have any questions or comments, please feel free to contact our customer service team. The following explains how your order is processed and delivered. 

Placing an Order: 

The ordering process at Maison Montaire is simple. First, go to the product page and add the desired product to the basket by clicking the 'Add to cart' button. Check that you have selected the right variants. If everything is in order, proceed to checkout by clicking 'Checkout'. On the information page, enter the correct address details and click 'Proceed to dispatch'. On the 'Shipping' page, you can check the address details entered. Please note that every shipment is sent completely free of charge. Click 'Proceed to payment' and select the desired payment method. All payment options are SSL encrypted, which guarantees a secure payment environment. Pay by credit card (AMEX, Mastercard, Maestro, Visa), bank transfer, EPS or direct payment. Click 'Complete order' and follow the instructions on the selected payment page. In case of problems, you can always contact us. 

Shipping Costs: 

We pay shipping costs for every order. All our products ship 100% free of charge and there is no minimum order.

Shipping Your Order: 

Have you found the perfect look or accessory on our website? We endeavour to process and ship your order as quickly as possible. To ensure fair pricing, we assemble parcels in large quantities and dispatch them as soon as the minimum quantity is reached. We hope for your understanding and co-operation to contribute to a better and healthier world. 

We will do our best to dispatch your order as quickly as possible. Please contact us via email if you want to make sure your order is dispatched today. Our service team will be happy to advise you on the right solution.

Last updated: 13 September 2025

Important: 

Please read our returns policy carefully. No exceptions will be made as you have accepted the terms at the time of purchase. 

Returns: 

Deadline: 

You have 30 days after receiving your product to return it. If 30 days have passed, unfortunately we cannot offer refunds or exchanges. 

Conditions: 

The returned product must be in the same condition as you received it, unused and in the original packaging. For products where hygiene is important, they must be thoroughly cleaned before the return process begins. 

Exceptions: 

For hygienic reasons, some products cannot be returned, e.g. underwear, lingerie, tights and certain personal care products. 

Beginning the Process: 

If you wish to return a product, please send an email to: support@maisonmontaire.com with your order number, the reason for the return, possibly a photo of the product in case of damage, and your contact details. 

Refund:

Procedure: 

After receiving and inspecting your return, we will send you an email approving or rejecting your refund. If approved, your refund will be automatically transferred to your credit card or original payment method within 30 days. 

Delayed or No Refund: 

If you haven't received a refund after 30 days, check your bank account first. If you still haven't received it, please contact us at support@maisonmontaire.com

Costs: 

Return Shipping Costs: 

All customers are responsible for return shipping costs. We recommend that you provide your return shipment with Track & Trace as we are not responsible for lost returns. Returns must be shipped to Australia, and costs start from EUR20 and are the responsibility of the customer. 

Exceptions: 

Defective or Incorrect Products: 

Upon receipt of a defective or incorrect product, we will send a new product free of charge. If it still goes wrong the second time, you will receive a full refund of the purchase price. 

Cancellation: 

Orders cannot be cancelled after they have been placed due to our automated system. 

If you have any questions or want more information about our return policy, please feel free to contact us at support@maisonmontaire.com

Maison Montaire – Caring Beyond the Fit

At Maison Montaire, we believe caring for you goes far beyond the perfect fit. It’s at the heart of everything we do as a fashion brand.

Whether you have a question, need guidance choosing your size, or want to know more about shipping and returns, our team is always here for you. We’re with you every step of the way, offering the same care and attention you’d expect from family.

If your order isn’t quite right, that’s completely okay. You’re welcome to return it within 30 days for a full refund. No fuss, no pressure, just a simple process to make sure you feel happy with your purchase.

If it doesn’t fit or doesn’t feel just the way you hoped, you can send it back. We want you to love your piece as much as we loved creating it.

support@maisonmontaire.com